Shipping & Returns


How long until I receive my order?

Processing is quick! Most orders are received within 3-5 business days.

Here’s how it works: You place an order online, then we process it. Your package will ship out from our warehouse in 1 business day. Orders placed on weekends and holidays are shipped the following business day.

Is there a shipping fee?

Only outside of the continental US and rates are calculated at checkout.

Where do you ship?


Do you ship to military addresses?

Thank you, on behalf of LVL Shave Co., for your courage and service to this country! We proudly accept most armed forces addresses, although shipping times may vary. Just follow the regular checkout process and enter your appropriate APO/FPO/DPO address in the shipping section.


Return policy?

We offer a 30-day money-back guarantee. To be eligible for our money-back guarantee, we ask that you please schedule a personal customer consultation to address any issues you may have with the neck razor. If after the consultation you decide that the neck razor isn’t for you within 30 days of your purchase day - no sweat. We understand that it’s not for everybody and will be happy to accept returns for a full refund minus the cost of shipping.

Returns are only applicable to orders placed on To schedule a personal consultation, please email us at

What’s the deal with the personal consultation?

We know this is new to most, so we’re offering a free consultation to all customers. Simply email us at and we’ll schedule you a time with one of our pros to personally walk you through it. Soon you will be able to shave the back of your neck with no mirror at all!

What if I bought my gear from somewhere else (i.e., Amazon)?

Not a problem! If you purchased our products from one of our trusted partners, they're covered under our 30-day warranty -- just be sure to hold onto your receipt/order confirmation. That being said, purchasing items from a 3rd party, such as eBay, will null and void the warranty.